Return & Refund Policy

Customer satisfaction and product integrity are our top commitments at turndisposablevape.com. Because we handle consumable vape products and extraction hardware, our return policies adhere to strict safety standards.

1. Hardware Guarantee & Defective Products

Turn disposable vapes and pod hardware undergo rigorous quality checks. However, if you receive a factory-defective unit (e.g., non-charging battery, sensor failure upon unboxing):

Contact our support team within 7 days of delivery.
Provide a brief video or photo demonstrating the defect, along with your order number.
Upon verification, we will issue a replacement or store credit.

2. Unopened Product Returns

Unopened, unused items in their original sealed packaging with intact scratch-off QR seals may be returned within 14 days of delivery for a refund (minus original shipping fees).

Due to health and safety regulations, opened or used products cannot be returned.

3. Damaged Packages

If your order arrives damaged during transit, take clear photos of the outer shipping box and damaged items immediately, and email our support team within 48 hours of carrier delivery.

4. Refund Processing

Approved refunds are processed back to your original payment method within 3 to 5 business days, depending on your financial institution.